Sentiment Analysis of User Reviews on the Game GTA V Using Support Vector Machine

Abstract

This study explores user sentiment toward the game Grand Theft Auto V (GTA V) by analyzing 101,540 user reviews collected from Steam and Kaggle. The reviews were processed using standard text preprocessing techniques including case folding, tokenization, stopword removal, and stemming. The TF-IDF method was used to convert text into numerical vectors, and sentiment classification was conducted using the Support Vector Machine (SVM) algorithm. The model was evaluated with accuracy, precision, recall, and F1-score as performance metrics. Results show that 88.8% of reviews are positive, while 11.2% are negative. The SVM model achieved an accuracy of 94.2% and an F1-score of 94.2%, indicating high reliability. Wordcloud analysis highlights key aspects valued by users such as graphics, story, and gameplay, while negative sentiment is often associated with technical issues like lag and bugs. This study demonstrates the effectiveness of combining TF-IDF and SVM for sentiment classification in the gaming domain, and it offers a scalable approach for understanding public opinion in digital platforms.