The Impact of the Customer Experience Offered to Customers Through Digital Banking Applications on Customer Loyalty and Customer Satisfaction*

Murat AKIN; Muhammed Ali Yetgin

doi:10.1108/978-1-83753-750-120251004

ScienceGate Book Chapters

BOOK-CHAPTER

The Impact of the Customer Experience Offered to Customers Through Digital Banking Applications on Customer Loyalty and Customer Satisfaction*

Murat AKIN Muhammed Ali Yetgin

Year: 2025 Pages: 51-65

DOI: 10.1108/978-1-83753-750-120251004

Get Full-Text PDF Get Analytical Report

Keywords:

Customer satisfaction Business Loyalty business model Customer advocacy Customer retention Marketing Customer delight Customer equity Loyalty Customer to customer Service quality Service (business)

Metrics

Cited By

0.00

FWCI (Field Weighted Citation Impact)

Refs

0.08

Citation Normalized Percentile

Is in top 1%

Is in top 10%

Topics

Technology Adoption and User Behaviour

Social Sciences → Decision Sciences → Information Systems and Management

Technology and Data Analysis

Physical Sciences → Computer Science → Information Systems

Customer Service Quality and Loyalty

Social Sciences → Business, Management and Accounting → Organizational Behavior and Human Resource Management

The Impact of the Customer Experience Offered to Customers Through Digital Banking Applications on Customer Loyalty and Customer Satisfaction*

Metrics

Topics

Related Documents

CUSTOMER LOYALTY, THROUGH CUSTOMER SATISFACTION IN CUSTOMERS PT. XYZ

ACHIEVING CUSTOMER SATISFACTION THROUGH CUSTOMER LOYALTY AND CUSTOMER EXPERIENCE: SURVEY OF GO-RIDE MULAWARMAN CUSTOMERS

The impact of digital banking service quality on customer loyalty: An interplay between customer experience and customer satisfaction

FLOW EXPERIENCE, CUSTOMER SATISFACTION, CUSTOMER EXPERIENCE, AND CUSTOMER LOYALTY ON ONLINE SHOPPING APPLICATIONS

ANALYSIS OF THE EFFECT OF DIGITAL CUSTOMER EXPERIENCE ON CUSTOMER LOYALTY THROUGH EMOTIONAL MARKETING AND CUSTOMER SATISFACTION FOR INDIHOME CUSTOMERS