Aspect-Based Sentiment Analysis from User-Generated Content in Shopee Marketplace Platform

Abstract

A number of businesses, such as TripAdvisor, Open Table, and Yelp, have successfully utilized aspect-based sentiment analysis in order to gain insights from reviews provided by customers and enhance the quality of their goods or services. Businesses are able to swiftly discover any unfavorable sentiment or possible harm to their brand when they analyze client input across numerous aspects from social media, online reviews, and conversations with customer care representatives. This study aims to explain how aspect-based semantic analysis of market-collected user-generated data through performance comparisons of Doc2vec and TF-IDF vectorization. Both Doc2Vec and TF-IDF have their own distinctive qualities, which might vary according on the nature of the job, the dataset, and the volume of the available training data. For the objectives of this research, the data was obtained from several of fashion merchants that run their companies by means of the Shopee platform, which is a well-known online marketplace platform in Indonesia. In this research, the accuracy and F1 Score achieved by Doc2Vec vectorization was superior to those achieved by TF-IDF vectorization. Our findings shows that Doc2Vec vectorization is better for classifying customer ratings because it can pull out the semantic meaning of words in a document. The findings also shows that the score of c and gamma parameter have significant impact to the score of Accuracy and F1 Score of the classifier.By precisely categorizing client sentiment, this study enables businesses to improve their services, respond to customers' problems, and increase their customer satisfaction.