JOURNAL ARTICLE
Chatbots in Customer Service: A Comparative Analysis of Performance and Customer Satisfaction
Keywords:
Customer satisfaction Computer science Service quality Service (business) Business Marketing
Metrics
1
Cited By
0.64
FWCI (Field Weighted Citation Impact)
27
Refs
0.73
Citation Normalized Percentile
Is in top 1%
Is in top 10%
Citation History
Topics
AI in Service Interactions
Physical Sciences → Computer Science → Artificial Intelligence
Technology Adoption and User Behaviour
Social Sciences → Decision Sciences → Information Systems and Management
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