Customer Feedback Analysis using Customer Sentiment from Reviews

Abhay Magar; Bhakti Pithava; Santosh Kumar Bharti

doi:10.1109/icec59683.2024.10837524

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JOURNAL ARTICLE

Customer Feedback Analysis using Customer Sentiment from Reviews

Abhay Magar Bhakti Pithava Santosh Kumar Bharti

Year: 2024 Pages: 1-5

DOI: 10.1109/icec59683.2024.10837524

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Keywords:

Sentiment analysis Computer science Customer intelligence Customer retention Natural language processing Business Marketing Service quality Service (business)

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Topics

Sentiment Analysis and Opinion Mining

Physical Sciences → Computer Science → Artificial Intelligence

Advanced Text Analysis Techniques

Physical Sciences → Computer Science → Artificial Intelligence

Stock Market Forecasting Methods

Social Sciences → Decision Sciences → Management Science and Operations Research

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