Are Current Task-Oriented Dialogue Systems Able to Satisfy Impolite Users?

Zhiqiang Hu; Nancy F. Chen; Roy Ka-Wei Lee

doi:10.1109/tcss.2024.3521020

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JOURNAL ARTICLE

Are Current Task-Oriented Dialogue Systems Able to Satisfy Impolite Users?

Zhiqiang Hu Nancy F. Chen Roy Ka-Wei Lee

Year: 2025 Journal: IEEE Transactions on Computational Social Systems Vol: 12 (5)Pages: 2876-2887 Publisher: Institute of Electrical and Electronics Engineers

DOI: 10.1109/tcss.2024.3521020

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Keywords:

Task (project management) Computer science Current (fluid) Human–computer interaction Electrical engineering Engineering Systems engineering

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Speech and dialogue systems

Physical Sciences → Computer Science → Artificial Intelligence

AI in Service Interactions

Physical Sciences → Computer Science → Artificial Intelligence

Are Current Task-Oriented Dialogue Systems Able to Satisfy Impolite Users?

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Citation History

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