Chatbots and Virtual Assistants in E-commerce: Transforming Customer Service and Engagement

Chetana Chetana

doi:10.55248/gengpi.5.1024.2743

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JOURNAL ARTICLE

Chatbots and Virtual Assistants in E-commerce: Transforming Customer Service and Engagement

Chetana Chetana

Year: 2024 Journal: International Journal of Research Publication and Reviews Vol: 5 (10)Pages: 1521-1528

DOI: 10.55248/gengpi.5.1024.2743

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Keywords:

Customer engagement Business E-commerce Customer service Service (business) Computer science World Wide Web Knowledge management Marketing Social media

Metrics

Cited By

1.61

FWCI (Field Weighted Citation Impact)

Refs

0.82

Citation Normalized Percentile

Is in top 1%

Is in top 10%

Citation History

Topics

Sharing Economy and Platforms

Social Sciences → Business, Management and Accounting → Marketing

AI in Service Interactions

Physical Sciences → Computer Science → Artificial Intelligence

Transportation and Mobility Innovations

Physical Sciences → Engineering → Automotive Engineering

Chatbots and Virtual Assistants in E-commerce: Transforming Customer Service and Engagement

Metrics

Citation History

Topics

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