UPAYA KEPALA DESA DALAM MENINGKATKAN KINERJA PELAYANAN PERANGKAT DESA PULOJAYA KECAMATAN LEMAHABANG KABUPATEN KARAWANG

Abstract

The aim of this research is to discover, evaluate and explain the efforts of the Head of Pulojaya Lemahabang Karawang Village in improving the performance of village officials. The approach used is qualitative descriptive research. Data collection techniques are carried out through documentation, interviews and observation. This research uses source triangulation. The results are analyzed using data reduction and then the data will be presented and verified. The research results show that service performance is reviewed from four indicators including service effectiveness, service efficiency, responsiveness and service quality. The service performance of the Pulojaya Village apparatus still does not meet community expectations, such as incomplete facilities and infrastructure, a lack of photocopy machines. It would be better if the Pulojaya Village Office should add facilities that are still lacking to meet community needs and re-evaluate service performance.