Application of Natural Language Processing for Creating Chatbots in Healthcare

Abstract

This paper provides an overview of the transformative impact of chatbots in healthcare, highlighting their potential to enhance communication, accessibility, and efficiency.By leveraging natural language processing (NLP) and machine learning, chatbots offer personalized interactions and improve the overall patient experience.Key areas of impact include symptom assessment, medication adherence, appointment scheduling, health education, and chronic disease management.Chatbots act as virtual health assistants, empowering patients to actively engage in their healthcare journey.Real-time data collection enables comprehensive patient health understanding for informed decision-making by healthcare providers.Despite benefits, challenges like data security and ethical considerations need addressing.The paper emphasizes collaboration for responsible chatbot deployment in healthcare, foreseeing an expanded role in fostering patient-centric approaches and optimizing resource utilization.