Effects of Customer Service Quality in Online Retail Stores

Pedro Espírito Santo; Patrícia Azinheira Cardoso

doi:10.1007/978-3-031-47281-7_43

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Effects of Customer Service Quality in Online Retail Stores

Pedro Espírito Santo Patrícia Azinheira Cardoso

Year: 2023 Springer series in design and innovation Pages: 520-529 Publisher: Springer International Publishing

DOI: 10.1007/978-3-031-47281-7_43

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Keywords:

Business Service quality Marketing Loyalty business model Customer retention Customer advocacy Customer satisfaction Customer delight Context (archaeology) Advertising Customer to customer Service (business)

Metrics

Cited By

1.74

FWCI (Field Weighted Citation Impact)

Refs

0.88

Citation Normalized Percentile

Is in top 1%

Is in top 10%

Citation History

Topics

Customer Service Quality and Loyalty

Social Sciences → Business, Management and Accounting → Organizational Behavior and Human Resource Management

Technology Adoption and User Behaviour

Social Sciences → Decision Sciences → Information Systems and Management

Digital Marketing and Social Media

Social Sciences → Social Sciences → Sociology and Political Science

Effects of Customer Service Quality in Online Retail Stores

Metrics

Citation History

Topics

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