JOURNAL ARTICLE
Impact of product quality on customer satisfaction: A Systematic Literature Review
Keywords:
Customer satisfaction Computer science Product (mathematics) Systematic review Quality (philosophy) Business Marketing Mathematics
Metrics
5
Cited By
2.34
FWCI (Field Weighted Citation Impact)
47
Refs
0.86
Citation Normalized Percentile
Is in top 1%
Is in top 10%
Citation History
Topics
Customer Service Quality and Loyalty
Social Sciences → Business, Management and Accounting → Organizational Behavior and Human Resource Management
Consumer Retail Behavior Studies
Social Sciences → Business, Management and Accounting → Marketing
Technology Adoption and User Behaviour
Social Sciences → Decision Sciences → Information Systems and Management
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