JOURNAL ARTICLE
HUBUNGAN KUALITAS PELAYANAN KESEHATAN GIGI DAN MULUT DENGAN TINGKAT KEPUASAN PASIEN DAN DISPARITAS KEPUASAN PASIEN DI PUSKESMAS KABUPATEN PEMALANG
Putri Awwalia Abdul LatifHanevi Djasri
Year: 2023 Journal: Jurnal Manajemen Pelayanan Kesehatan (The Indonesian Journal of Health Service Management) Vol: 26 (2) Publisher: Universitas Gadjah Mada
Abstract
Background: Patient satisfaction is one of the key components in various healthcare service parameters as patient feedback can be a measure of healthcare service quality.
Keywords:
Patient satisfaction Medicine Service quality Healthcare service Health care Service (business) Nursing Business Political science Marketing
Metrics
1
Cited By
0.77
FWCI (Field Weighted Citation Impact)
23
Refs
0.71
Citation Normalized Percentile
Is in top 1%
Is in top 10%
Citation History
Topics
Healthcare Quality and Satisfaction
Health Sciences → Health Professions → General Health Professions
Customer Service Quality and Loyalty
Social Sciences → Business, Management and Accounting → Organizational Behavior and Human Resource Management
Management and Optimization Techniques
Social Sciences → Business, Management and Accounting → Strategy and Management
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