Analisis Dampak Kepuasan Pasien terhadap Kualitas Pelayanan IGD

Abstract

Patient satisfaction depends on the quality of service and the Emergency Department (IGD) is one of the components of the hospital that is most concerned about the quality of service. The purpose of writing this article is to analyze the impact of patient satisfaction on the quality of emergency room services. The research method used is qualitative method, this study is descriptive analytic, this is to describe and analyze the system of Islamic financial institutions with the system of conventional financial institutions. The results of this study concluded that the impact of patient satisfaction on the quality of emergency room services is to increase the popularity of hospital emergency room services, increase patient loyalty, become the best means of promotion and improve the reputation of hospital service quality. And the satisfaction of health service users can be concluded as the difference in the performance of health service institutions with patient expectations, patient satisfaction can be formulated by, 1) Performance < Expectation which means patients feel less satisfied with the services received, 2) Performance = Expectation, meaning patients are satisfied with the services received, 3) Performance > Expectation, meaning patients feel very satisfied with the services received