Customer Churn Prediction Using Machine Learning Algorithms

Abstract

Abstract: Customer churn is a serious problem in the telecommunications industry and occurs more often. Customer churn is the percentage of customers that stopped using your company's product or service during a certain time frame. One of the most important problems in predicting customer churn is the imbalanced data, which has been tried to be solved and compared with different methods. The machine learning algorithms will be use in this paper are Decision Tree, Support Vector Machine, Random Forest . Also, the performance of support vector were better than other algorithms.