Airline Twitter Sentiment Classification using Deep Learning Fusion

Abstract

Since the advent of the Internet, the way people express their ideas and beliefs has undergone significant transformation. Blogs, online forums, product review websites and social media are increasingly the primary means of distributing information about new products. Twitter, in particular, is giving people a platform to air their views and opinions about a variety of events and products. In order to continually enhance the quantity and quality of their products and services, entrepreneurs constantly need input from their customers. Businesses are always looking for ways to increase the quality of their products and services. As a result, it's tough to understand the consumer's sentiments because of the large volume of data. In this research work, a Kaggle dataset of airline tweets for sentiment analysis was used. The dataset contains 11,540 reviews. We proposed an ensemble CNN, LSTM architecture for sentiment analysis. For comparison of the proposed system, LSTM alone also tested for similar dataset. LSTM was given an accuracy of 91% and the proposed ensemble framework with LSTM and CNN was given an accuracy of 93%. The experiments showed that the proposed model achieved better accuracy when compared to conventional techniques.