Interaction Design for Interactive Learning in MOOCs using User-Centered Design Approach

Abstract

Education is the key to progress the development of a nation because a great nation must have a strong educational foundation. However, the poor quality of education becomes the obstacle that often occurs. The quality of education is influenced by the interaction of communication in the learning process. Therefore, the interactive learning method could be the solution to improve the quality of interaction and communication in the learning process. Even more, interactive learning could improve the learning gain and conceptual understanding through the interaction of students in the learning process. However, several challenges are faced in the learning process due to the pandemic. Interaction in learning is limited to break the chain of COVID-19 transmission. The learning model has to be adaptive during the pandemic to improve its continuity through online learning. Therefore, MOOCs (Massive Open Online Courses) could be the answer to offer the course for the learning process in an organized and structured online classroom environment. Based on the user research, we analyze the user needs and requirements to implement interactive learning methods, discussion and think-pair-share using user-centered design approach in ISO 9241-210:2010. The outcome of this research is to create a high-fidelity prototype that has usability goals efficient to use, effective to use, and user experience goals helpful for students. We validate the interaction design using usability testing with SEQ, SUS, and Completion Rate during testing with the user.