The Effect of Customer Experience and Service Quality on Customer Satisfaction on Customer Loyalty

R. A. Aryanti Wardaya Puspokusumo; Natasha Claudia Aristya; Meiryani Meiryani

doi:10.5220/0011243000003376

ScienceGate Book Chapters

JOURNAL ARTICLE

The Effect of Customer Experience and Service Quality on Customer Satisfaction on Customer Loyalty

R. A. Aryanti Wardaya Puspokusumo Natasha Claudia Aristya Meiryani Meiryani

Year: 2021 Pages: 70-73

DOI: 10.5220/0011243000003376

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Keywords:

Customer satisfaction Loyalty business model Service quality Customer delight Customer advocacy Customer retention Business Customer equity Customer to customer Customer intelligence Marketing Computer science Service (business)

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Cited By

1.51

FWCI (Field Weighted Citation Impact)

Refs

0.84

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Is in top 1%

Is in top 10%

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Topics

Customer Service Quality and Loyalty

Social Sciences → Business, Management and Accounting → Organizational Behavior and Human Resource Management

Technology Adoption and User Behaviour

Social Sciences → Decision Sciences → Information Systems and Management

Consumer Behavior and Marketing Influence

Social Sciences → Business, Management and Accounting → Marketing

The Effect of Customer Experience and Service Quality on Customer Satisfaction on Customer Loyalty

Metrics

Citation History

Topics

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