Determinants of Customer Loyalty Toward Internet Service Providers in Albania

Alma Braimllari; Sauda Nerjaku

doi:10.1007/978-3-030-98179-2_32

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Determinants of Customer Loyalty Toward Internet Service Providers in Albania

Alma Braimllari Sauda Nerjaku

Year: 2022 Springer proceedings in business and economics Pages: 465-475 Publisher: Springer International Publishing

DOI: 10.1007/978-3-030-98179-2_32

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Keywords:

Business The Internet Loyalty business model Respondent Marketing Service provider Internet access Loyalty Population Advertising Broadband Service quality Service (business) Telecommunications Engineering Sociology Political science Computer science

Metrics

Cited By

1.22

FWCI (Field Weighted Citation Impact)

Refs

0.80

Citation Normalized Percentile

Is in top 1%

Is in top 10%

Citation History

Topics

Customer Service Quality and Loyalty

Social Sciences → Business, Management and Accounting → Organizational Behavior and Human Resource Management

Consumer Retail Behavior Studies

Social Sciences → Business, Management and Accounting → Marketing

Technology Adoption and User Behaviour

Social Sciences → Decision Sciences → Information Systems and Management

Determinants of Customer Loyalty Toward Internet Service Providers in Albania

Metrics

Citation History

Topics

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