Healthcare Chatbot using Artificial Intelligence

Abstract

Abstract: Healthcare as one of the vital spheres of human life is badly falling behind technological progress. While e-commerce, hospitality, and the food industry are advanced and augmented with various technological solutions, healthcare still sticks to the traditional way of doing things. Why can you order a pizza in ten seconds but must wait for an appointment with a doctor for days and weeks? How can you make sure that urgent medical help is indeed urgent? Why finding a credible answer to an important question about your health is so annoyingly difficult? I am also deeply concerned about the lack of attention that the healthcare industry receives. And the first and easiest solution I can offer to change it is to implement chatbot technology in healthcare. Healthcare chatbots will never substitute doctors. But they provide plenty of opportunities to facilitate their job or to improve their performance. The medical chat-bots functioning depends on Natural Language Processing which helps users to submit their problems about their health. The user can ask any personal query related to health care through the chatbot without being out physically available to the hospital. By using Google API for voice-text and text-voice conversion query is sent to the chatbot and gets a related answer and displays the answer on the android app. The system’s major concern behind developing this web-based platform is analyzing customers’ sentiments.