Consumers’ perception of online food delivery services during COVID-19

Abstract

COVID-19 is the most virulent virus in recent years. It is an illness that affects the whole international community. It has also raised concerns about an impending financial catastrophe and economic depression. Community distance maintenance, self-quarantine, and travel restrictions reduced worker supply across all financial sectors, resulting in the loss of numerous jobs. Universities, hospitals, and colleges were closed, reducing the demand for commodities and consumer goods. On the other hand, the need for medical equipment has risen dramatically. However, due to the lockdown, there are several online deliveries of food and other items taking place in the household. This research highlights consumers' perception of online food delivery services amid the COVID-19 lockdown. A survey technique was employed to acquire a better understanding of the research, in which a questionnaire was issued to people of diverse ages, genders, and income levels. To offer a clearer interpretation of this study, a T-Test analysis was done, and an overall conclusion was reached based on the important findings from this research concerning how participants evaluated OFDS during COVID-19.