Supply Chain Management and Customer Relationship Management

BOOK-CHAPTER

Year: 2022 Pages: 1-27

DOI: 10.1007/978-3-030-89822-9_60-1

Keywords:

Business Supply chain management Supply chain Process management Marketing

Metrics

Cited By

1.38

FWCI (Field Weighted Citation Impact)

Refs

0.80

Citation Normalized Percentile

Is in top 1%

Is in top 10%

Quality and Supply Management

Social Sciences → Business, Management and Accounting → Management Information Systems

Outsourcing and Supply Chain Management

Social Sciences → Business, Management and Accounting → Management Information Systems

Customer Service Quality and Loyalty

Social Sciences → Business, Management and Accounting → Organizational Behavior and Human Resource Management