Knowledge Enabled Customer Relationship Management

Jens Schulze; Frédéric Thiesse; Volker Bach; Hubert Österle

doi:10.1007/978-3-642-98076-3_7

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Knowledge Enabled Customer Relationship Management

Jens Schulze Frédéric Thiesse Volker Bach Hubert Österle

Year: 2000 Pages: 143-160

DOI: 10.1007/978-3-642-98076-3_7

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Keywords:

Business process reengineering Business Process management Customer to customer Customer relationship management Business process Enterprise resource planning Customer advocacy Knowledge management Customer intelligence Customer retention Service (business) Computer science Marketing Service quality Work in process

Metrics

Cited By

3.85

FWCI (Field Weighted Citation Impact)

Refs

0.95

Citation Normalized Percentile

Is in top 1%

Is in top 10%

Citation History

Topics

Corporate Governance and Management

Social Sciences → Business, Management and Accounting → Strategy and Management

Digital Innovation in Industries

Social Sciences → Business, Management and Accounting → Management of Technology and Innovation

Business Process Modeling and Analysis

Social Sciences → Business, Management and Accounting → Management Information Systems

Knowledge Enabled Customer Relationship Management

Metrics

Citation History

Topics

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