Managing Value Creation in Knowledge-Intensive Business Service Systems

BOOK-CHAPTER

Year: 2012 Pages: 149-164

DOI: 10.1201/b12043-8

Keywords:

Knowledge management Business Service (business) Value (mathematics) Process management Computer science Marketing

Metrics

Cited By

0.98

FWCI (Field Weighted Citation Impact)

Refs

0.85

Citation Normalized Percentile

Is in top 1%

Is in top 10%

Customer Service Quality and Loyalty

Social Sciences → Business, Management and Accounting → Organizational Behavior and Human Resource Management

Business Strategy and Innovation

Social Sciences → Business, Management and Accounting → Strategy and Management

Collaboration in agile enterprises

Social Sciences → Business, Management and Accounting → Management of Technology and Innovation