Provision and service delivery

Abstract

Who do adults turn to for career guidance? The landscape of service providers in Latin America is diverse and includes private providers, education and training institutions, employers as well as public providers. This chapter maps the various providers, giving an overview of their characteristics and target groups. Drawing from survey evidence, it describes which channels are used to deliver career guidance (such as face-to-face, online, by telephone or instant messaging) and how adults learn about existing services. Finally, the chapter analyses how career guidance provision has changed in response to the COVID-19 pandemic.