BOOK-CHAPTER
Customer satisfaction, service failure, and service recovery
Keywords:
Service recovery Service (business) Business Customer satisfaction Service quality Marketing
Metrics
2
Cited By
0.00
FWCI (Field Weighted Citation Impact)
0
Refs
0.67
Citation Normalized Percentile
Is in top 1%
Is in top 10%
Citation History
Topics
Customer Service Quality and Loyalty
Social Sciences → Business, Management and Accounting → Organizational Behavior and Human Resource Management
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