BOOK-CHAPTER

Customer satisfaction, service failure, and service recovery

Keywords:
Service recovery Service (business) Business Customer satisfaction Service quality Marketing

Metrics

2
Cited By
0.00
FWCI (Field Weighted Citation Impact)
0
Refs
0.67
Citation Normalized Percentile
Is in top 1%
Is in top 10%

Citation History

Topics

Customer Service Quality and Loyalty
Social Sciences →  Business, Management and Accounting →  Organizational Behavior and Human Resource Management

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