The role of customer satisfaction in achieving business excellence

JOURNAL ARTICLE

Year: 2001 Journal: Total Quality Management Vol: 12 (7)Pages: 920-925 Publisher: Routledge

DOI: 10.1080/09544120120096052

Keywords:

Excellence Customer satisfaction Business Process management Marketing Political science

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0.75

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0.87

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Organizational Leadership and Management Strategies

Social Sciences → Business, Management and Accounting → Strategy and Management