JOURNAL ARTICLE
One System to Rule Them All: A Universal Intent Recognition System for Customer Service Chatbots
Juan Camilo Vásquez-CorreaJuan Carlos Guerrero-SierraJose Luis Pemberty-TamayoJuan Esteban JaramilloAndres Felipe Tejada-Castro
Year: 2021 Journal: SSRN Electronic Journal Publisher: RELX Group (Netherlands)
Keywords:
Computer science Service (business) Service system Business Marketing
Metrics
9
Cited By
0.00
FWCI (Field Weighted Citation Impact)
32
Refs
Citation Normalized Percentile
Is in top 1%
Is in top 10%
Citation History
Topics
Sentiment Analysis and Opinion Mining
Physical Sciences → Computer Science → Artificial Intelligence
Topic Modeling
Physical Sciences → Computer Science → Artificial Intelligence
Spam and Phishing Detection
Physical Sciences → Computer Science → Information Systems
Related Documents
JOURNAL ARTICLE
Building Customer Support Chatbots With Intent Recognition
V. RajeshB. PerumalU GaneshVemulakonda RajkumarDivi Mani KumarManoranjan Kumar
Year: 2023 Pages: 1-5
JOURNAL ARTICLE
Designing a Conversation Mining System for Customer Service Chatbots
Schloß, DanielEspitia, Juan D. G.Gnewuch, Ulrich
Journal: Repository KITopen (Karlsruhe Institute of Technology) Year: 2023
JOURNAL ARTICLE
Towards Designing a Conversation Mining System for Customer Service Chatbots
Schloß, DanielGnewuch, UlrichMädche, Alexander
Journal: Repository KITopen (Karlsruhe Institute of Technology) Year: 2022