JOURNAL ARTICLE

Customer Churn Prediction Using Machine Learning Methods: A Comparative Analysis

Abstract

6th International Conference on Computer Science and Engineering, UBMK 2021 -- 15 September 2021 through 17 September 2021 -- 176826

Keywords:
AdaBoost Computer science Naive Bayes classifier Random forest Support vector machine Decision tree Machine learning Process (computing) Artificial intelligence Service (business) Data mining Marketing Business

Metrics

12
Cited By
3.20
FWCI (Field Weighted Citation Impact)
0
Refs
0.92
Citation Normalized Percentile
Is in top 1%
Is in top 10%

Citation History

Topics

Customer churn and segmentation
Social Sciences →  Business, Management and Accounting →  Marketing
Customer Service Quality and Loyalty
Social Sciences →  Business, Management and Accounting →  Organizational Behavior and Human Resource Management
Consumer Retail Behavior Studies
Social Sciences →  Business, Management and Accounting →  Marketing

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