BOOK
Artificial Intelligence for Customer Relationship Management
Year: 2020 Human-computer interaction series Publisher: Springer Nature
Keywords:
Customer service Customer relationship management Complaint Computer science Service (business) Customer intelligence Voice of the customer Product (mathematics) Knowledge management Customer advocacy Process management Business Marketing Service quality Political science Mathematics Database
Metrics
7
Cited By
1.81
FWCI (Field Weighted Citation Impact)
3
Refs
0.85
Citation Normalized Percentile
Is in top 1%
Is in top 10%
Citation History
Topics
Customer churn and segmentation
Social Sciences → Business, Management and Accounting → Marketing
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