BOOK-CHAPTER
Improving customer service in the age of e-commerce
Keywords:
Business Service (business) Advertising Marketing
Metrics
0
Cited By
0.00
FWCI (Field Weighted Citation Impact)
0
Refs
0.35
Citation Normalized Percentile
Is in top 1%
Is in top 10%
Topics
Technology Adoption and User Behaviour
Social Sciences → Decision Sciences → Information Systems and Management
E-commerce and Technology Innovations
Social Sciences → Business, Management and Accounting → Business and International Management
Customer churn and segmentation
Social Sciences → Business, Management and Accounting → Marketing
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