BOOK-CHAPTER

Improving customer service in the age of e-commerce

Keywords:
Business Service (business) Advertising Marketing

Metrics

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Cited By
0.00
FWCI (Field Weighted Citation Impact)
0
Refs
0.35
Citation Normalized Percentile
Is in top 1%
Is in top 10%

Topics

Technology Adoption and User Behaviour
Social Sciences →  Decision Sciences →  Information Systems and Management
E-commerce and Technology Innovations
Social Sciences →  Business, Management and Accounting →  Business and International Management
Customer churn and segmentation
Social Sciences →  Business, Management and Accounting →  Marketing

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