JOURNAL ARTICLE
PENGARUH KUALITAS PELAYANAN PUBLIK TERHADAP KINERJA DAN KEPUASAN KERJA RUMAH SAKIT
Year: 2007 Journal: Jurnal Kajian Akuntansi dan Auditing
Abstract
The purpose of this research are to study and analyze the influence of public service quality to the hospital performance and satisfaction partially. The method of this research is explanatory survey. The units analysis are hospital in Pekanbaru city. The data collecting was carried out by spreading questionnaires to customer hospitals. The technical method of simple random sampling. The tool of linier regression. The result on this research and hypothesis testing show that: (1) there is influence public service quality to hospital performance (2) there is influence public service quality to hospital satisfaction
Keywords:
Simple random sample Service quality Customer satisfaction Public hospital Quality (philosophy) Service (business) Nursing Simple linear regression Business Regression analysis Operations management Psychology Medicine Marketing Statistics Engineering Environmental health Mathematics Population
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Topics
Healthcare Quality and Satisfaction
Health Sciences → Health Professions → General Health Professions
Employee Performance and Motivation
Social Sciences → Business, Management and Accounting → Organizational Behavior and Human Resource Management
Consumer Behavior and Marketing Influence
Social Sciences → Business, Management and Accounting → Marketing
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