Managing consumer returns with technology-enabled countermeasures

M. Serkan Akturk; Michael Ketzenberg; Barış Yıldız

doi:10.1016/j.omega.2020.102337

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JOURNAL ARTICLE

Managing consumer returns with technology-enabled countermeasures

M. Serkan Akturk Michael Ketzenberg Barış Yıldız

Year: 2020 Journal: Omega Vol: 102 Pages: 102337-102337 Publisher: Elsevier BV

DOI: 10.1016/j.omega.2020.102337

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Keywords:

Opportunism Profiling (computer programming) Business Database transaction Transaction cost Profit (economics) Industrial organization Marketing Microeconomics Economics Computer science Finance

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Cited By

4.30

FWCI (Field Weighted Citation Impact)

Refs

0.94

Citation Normalized Percentile

Is in top 1%

Is in top 10%

Citation History

Topics

Consumer Market Behavior and Pricing

Social Sciences → Business, Management and Accounting → Marketing

Consumer Retail Behavior Studies

Social Sciences → Business, Management and Accounting → Marketing

Digital Platforms and Economics

Social Sciences → Business, Management and Accounting → Strategy and Management

Managing consumer returns with technology-enabled countermeasures

Metrics

Citation History

Topics

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