THE INFLUENCE OF ORGANIZATIONAL COMMITMENT, WORK SATISFACTION, AND ORGANIZATIONAL CULTURE TO BEHAVIOR ORGANIZATIONAL CITIZENSHIP (OCB)

Abstract

This study intended to determine antecendents and consequences of private university administration employee job satisfaction and Organizational Citizenship Behavior. The background of this study is the issues related to employee who have organizational citizenship behavior who are expected show their best performance and satisfaction. The study was conducted with quantitative methods, using questionnaires with 5 likert scale. The questionnaires were distributed to 220 administration employee from private universities. Respondents had worked for at least two years, permanent employee. This study used convenience random sampling and SEM PLS for data processing purpose. The results showed that organization commitment, organization culture, and satisfaction have positive effect on Organizational Citizenship Behavior. While organization culture does not have any positive effect on on Organizational Citizenship Behavior. Furthermore, job satisfaction has positive effect a on Organizational Citizenship Behavior. The research is expected to provide input for university to manage organizational on Organizational Citizenship Behavior through administration employee job satisfaction