BOOK-CHAPTER
Interrelationships of Service Quality, Customer Satisfaction, Corporate Image and Customer Loyalty of Malaysian Hotel Industry
Boon Liat ChengZabid Abdul Rashid
Year: 2015 Springer proceedings in business and economics Pages: 37-38 Publisher: Springer International Publishing
Keywords:
Business Service quality Loyalty business model Marketing Customer satisfaction Loyalty Customer advocacy Hotel industry Service (business) Business administration Geography Tourism
Metrics
8
Cited By
1.04
FWCI (Field Weighted Citation Impact)
0
Refs
0.78
Citation Normalized Percentile
Is in top 1%
Is in top 10%
Citation History
Topics
Customer Service Quality and Loyalty
Social Sciences → Business, Management and Accounting → Organizational Behavior and Human Resource Management
Organizational Leadership and Management Strategies
Social Sciences → Business, Management and Accounting → Strategy and Management
Halal products and consumer behavior
Social Sciences → Social Sciences → Sociology and Political Science
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