Sentiment Analysis of Bengali Texts on Online Restaurant Reviews Using Multinomial Naïve Bayes

Abstract

Recently, determining the customer impression is considered one of the prominent factors on the success of the restaurant businesses. Due to the rapid growth of digital contents related to restaurant or foods in the web, people are more inclined on reviews before going to any restaurant so the significance of customer review is inevitable. In order to selects a restaurant customer needs to check thousands of feedback's to understand the restaurant quality or services. Therefore, classification of a significant amount of reviews into a sentimental category is required to attain meaningful insights so that the customer can choose restaurants based on their preferences. This classification can be done by sentiment analysis. This paper proposes a system that can classify customer reviews into positive and negative classes based on their sentimental feedback. We have tested the proposed system with 1000 restaurant reviews text written in Bengali. The experimental result shows that the proposed the system can classify restaurant reviews with 80.48% accuracy using multinomial Naïve Bayes.