Haspa Quality — from Customer Satisfaction to Customer Retention

Andreas Capell

doi:10.1007/978-3-540-24692-3_5

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Haspa Quality — from Customer Satisfaction to Customer Retention

Andreas Capell

Year: 2008 Pages: 31-48

DOI: 10.1007/978-3-540-24692-3_5

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Keywords:

Business Service quality Customer satisfaction Customer retention Marketing Competition (biology) Quality (philosophy) Relation (database) Service (business) Process management Computer science

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0.07

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Topics

Quality and Supply Management

Social Sciences → Business, Management and Accounting → Management Information Systems

Haspa Quality — from Customer Satisfaction to Customer Retention

Metrics

Citation History

Topics

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