IPTEKS E-GOVERNMENT DALAM PELAYANAN PUBLIK PADA DINAS KOMUNIKASI DAN INFORMATIKA KOTA MANADO

Abstract

Dinas Komunikasi dan Informatika” Kota Manado is a government institution engaged in communication and informatics, which in the government of Kota Manado, “Dinas Komunikasi dan Informatika” is one of institution who operates E-Government system. E-Government itself is implementation of electronic-based system used to effective and efficiently enhance public service quality. The use of technology by E-Government enhance relationship between government and mutuals (people, enterpreneur, or other instances). The function of E-Government is to improve quality of public services, with the use of technology information. And can help process communication of the government to create a clean, transparent government, and to answer demands of change effectively. E-Government have 3 (three) types of relation, which is Government to Citizen, Government to Business, Government to Government. “Dinas Komunikasi dan Informatika Kota Manado” have applied these 3 types of relation, where there are 13 applications developed to apply E-Government system in Kota Manado. This research is done with hope “Dinas Komunikasi dan Informatika Kota Manado” can always continuously improve and inovate with the existing application, and have to do application upgrade from time to time. “Dinas Komunikasi dan Informatika Kota Manado” have to do socialization regarding applications around people not just with social media, but directly go into every district in Kota Manado.Keywords : E-Government, Public service, Technology Information