Extending the End-user Computing Satisfaction with Security Measures

Abstract

Security issues have been undeniably increasingly becoming a consideration for end users since the early era of internet technology. Despite the issues have indicated practically its influences towards the end-user computing satisfaction (EUCS), but scholars who adopted clearly the construct in the EUCS research model is still rare to be found in the IS research field. This study aims to determine the EUCS status towards the sampled IS implementation and examine the factors that affect the satisfaction. The survey study was done by involving approximately 230 respondents who are selected based on the stratified purposive sampling. The partial least square-structural equation model (PLS-SEM) method the SmartPLS version 3.0 was then employed in the analysis stage. The study revealed that besides EUCS level of the sampled system is currently at a fairly satisfied level, three of the eleven influential paths are rejected. Besides the practical consideration for stakeholders of the sampled IS, the study findings may also become the theoretical considerations for the future studies.