BOOK-CHAPTER
IT Value for Customer: Its Influence on Satisfaction and Loyalty in E-commerce
Arkadiusz KawaJustyna Światowiec-Szczepańska
Year: 2019 Lecture notes in computer science Pages: 489-498 Publisher: Springer Science+Business Media
Keywords:
Loyalty Beneficiary Customer satisfaction Marketing Business Usability Value (mathematics) Loyalty business model Online business Advertising The Internet Computer science Service (business) World Wide Web Service quality
Metrics
2
Cited By
2.07
FWCI (Field Weighted Citation Impact)
22
Refs
0.86
Citation Normalized Percentile
Is in top 1%
Is in top 10%
Citation History
Topics
Customer Service Quality and Loyalty
Social Sciences → Business, Management and Accounting → Organizational Behavior and Human Resource Management
Technology Adoption and User Behaviour
Social Sciences → Decision Sciences → Information Systems and Management
Digital Marketing and Social Media
Social Sciences → Social Sciences → Sociology and Political Science
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