JOURNAL ARTICLE

Impact of Service Quality on Customer Satisfaction in Hotel Industry of Pakistan

Shah NoorMohammed Ali

Year: 2018 Journal:   Singaporean Journal of Business Economics and Management Studies Vol: 6 (1)Pages: 51-59
Keywords:
Business Service quality Customer satisfaction Hotel industry Marketing Quality (philosophy) Service (business) Tourism Geography

Metrics

6
Cited By
0.69
FWCI (Field Weighted Citation Impact)
0
Refs
0.78
Citation Normalized Percentile
Is in top 1%
Is in top 10%

Citation History

Topics

Customer Service Quality and Loyalty
Social Sciences →  Business, Management and Accounting →  Organizational Behavior and Human Resource Management
Organizational Leadership and Management Strategies
Social Sciences →  Business, Management and Accounting →  Strategy and Management
Organizational and Employee Performance
Physical Sciences →  Computer Science →  Artificial Intelligence

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