Impact of Service Quality on Customer Satisfaction in Hotel Industry of Pakistan

JOURNAL ARTICLE

Year: 2018 Journal: Singaporean Journal of Business Economics and Management Studies Vol: 6 (1)Pages: 51-59

DOI: 10.12816/0044423

Keywords:

Business Service quality Customer satisfaction Hotel industry Marketing Quality (philosophy) Service (business) Tourism Geography

Metrics

Cited By

0.69

FWCI (Field Weighted Citation Impact)

Refs

0.78

Citation Normalized Percentile

Is in top 1%

Is in top 10%

Customer Service Quality and Loyalty

Social Sciences → Business, Management and Accounting → Organizational Behavior and Human Resource Management

Organizational Leadership and Management Strategies

Social Sciences → Business, Management and Accounting → Strategy and Management

Organizational and Employee Performance

Physical Sciences → Computer Science → Artificial Intelligence