Business Intelligence Implementation Critical Success Factors

Abstract

Many organizations take business intelligence (BI) systems to improve their decision-making processes. Although many organizations have adopted BI systems, not all of these implementations have been successful. This chapter seeks to identify critical success factors (CSFs) that impact on the successful implementation of BI systems in organizations. So, at first, through literature review, 26 CSFs were identified. Following that, a questionnaire was developed and then filled out by domain experts who had at least three years of experience in BI implementation projects. Robust exploratory factor analysis (EFA) was run for data analysis, which finally classified 26 CSFs into four distinct groups termed as “organizational,” “human,” “project management,” and “technical.” The results of this study provide a very useful reference for scholars and managers to identify the relevant issues of BI projects in Iran.