BOOK-CHAPTER

Customer Experience Analytics: Dynamic Customer-Centric Model

Mohamed ZakiAndy Neely

Year: 2018 Service science: research and innovations in the service economy Pages: 207-233   Publisher: Springer Nature
Keywords:
Analytics Computer science Data science Process management Business

Metrics

23
Cited By
17.84
FWCI (Field Weighted Citation Impact)
62
Refs
0.99
Citation Normalized Percentile
Is in top 1%
Is in top 10%

Citation History

Topics

Digital Marketing and Social Media
Social Sciences →  Social Sciences →  Sociology and Political Science
Consumer Behavior in Brand Consumption and Identification
Social Sciences →  Business, Management and Accounting →  Marketing
Customer Service Quality and Loyalty
Social Sciences →  Business, Management and Accounting →  Organizational Behavior and Human Resource Management

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