Transformative retail services: Elevating loyalty through customer well-being

Cord-Christian Troebs; Tillmann Wagner; F. Heidemann

doi:10.1016/j.jretconser.2018.09.009

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JOURNAL ARTICLE

Transformative retail services: Elevating loyalty through customer well-being

Cord-Christian Troebs Tillmann Wagner F. Heidemann

Year: 2018 Journal: Journal of Retailing and Consumer Services Vol: 45 Pages: 198-206 Publisher: Elsevier BV

DOI: 10.1016/j.jretconser.2018.09.009

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Keywords:

Transformative learning Business Marketing Loyalty business model Loyalty Gratitude Customer engagement Customer advocacy Reciprocity (cultural anthropology) Service (business) Psychology Service quality Social psychology Political science

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6.96

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0.96

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Is in top 10%

Citation History

Topics

Consumer Retail Behavior Studies

Social Sciences → Business, Management and Accounting → Marketing

Customer Service Quality and Loyalty

Social Sciences → Business, Management and Accounting → Organizational Behavior and Human Resource Management

Consumer Behavior in Brand Consumption and Identification

Social Sciences → Business, Management and Accounting → Marketing

Transformative retail services: Elevating loyalty through customer well-being

Metrics

Citation History

Topics

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