Retaining hotel employees as internal customers: Effect of organizational commitment on attitudinal and behavioral loyalty of employees

Tang Yao; Qi Qiu; Yigang Wei

doi:10.1016/j.ijhm.2018.03.018

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JOURNAL ARTICLE

Retaining hotel employees as internal customers: Effect of organizational commitment on attitudinal and behavioral loyalty of employees

Tang Yao Qi Qiu Yigang Wei

Year: 2018 Journal: International Journal of Hospitality Management Vol: 76 Pages: 1-8 Publisher: Elsevier BV

DOI: 10.1016/j.ijhm.2018.03.018

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Keywords:

Organizational commitment Loyalty Incentive Construct (python library) Business Psychology Job satisfaction Marketing Affective events theory Hospitality industry Social psychology Job performance Tourism Job attitude Economics

Metrics

262

Cited By

38.73

FWCI (Field Weighted Citation Impact)

Refs

1.00

Citation Normalized Percentile

Is in top 1%

Is in top 10%

Citation History

Topics

Customer Service Quality and Loyalty

Social Sciences → Business, Management and Accounting → Organizational Behavior and Human Resource Management

Digital Marketing and Social Media

Social Sciences → Social Sciences → Sociology and Political Science

Job Satisfaction and Organizational Behavior

Social Sciences → Business, Management and Accounting → Organizational Behavior and Human Resource Management

Retaining hotel employees as internal customers: Effect of organizational commitment on attitudinal and behavioral loyalty of employees

Metrics

Citation History

Topics

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