Government employees' adoption of information technology

Abstract

Government employees' adoption of IT is a critical factor for the success of IT implementation in the public sector. However, research has neglected the internal perspective in this field. This literature review examines 28 articles dealing with factors influencing government employees' adoption of IT. Our main findings reveal that other perspectives, which do not examine conventional models such as TAM or UTAUT, provide also interesting insights into IT-adoption in the public sector with identifying of significant factors based on public sector specifics. These include technological, individual, organizational, managerial, environmental, trusts and demographic factors. We propose a comprehensive model for employees' IT adoption in the public sector based on this taxonomy, and recommend future research to examine its validity. Further research needs are summarized in our research agenda.