JOURNAL ARTICLE

BUILDING CUSTOMER RETENTION IN ON-LINE TRANSPORTATION

Juliater SimarmataRidho Bramulya Ikhsan

Year: 2017 Journal:   Polish Journal of Management Studies Vol: 15 (2)Pages: 229-239
Keywords:
Business Customer retention Line (geometry) Transport engineering Industrial organization Marketing Engineering Service quality Mathematics

Metrics

10
Cited By
1.89
FWCI (Field Weighted Citation Impact)
37
Refs
0.88
Citation Normalized Percentile
Is in top 1%
Is in top 10%

Citation History

Topics

Customer Service Quality and Loyalty
Social Sciences →  Business, Management and Accounting →  Organizational Behavior and Human Resource Management
Urban and Freight Transport Logistics
Physical Sciences →  Engineering →  Building and Construction
Consumer Retail Behavior Studies
Social Sciences →  Business, Management and Accounting →  Marketing

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