BUILDING CUSTOMER RETENTION IN ON-LINE TRANSPORTATION

JOURNAL ARTICLE

Year: 2017 Journal: Polish Journal of Management Studies Vol: 15 (2)Pages: 229-239

DOI: 10.17512/pjms.2017.15.2.21

Keywords:

Business Customer retention Line (geometry) Transport engineering Industrial organization Marketing Engineering Service quality Mathematics

Metrics

Cited By

1.89

FWCI (Field Weighted Citation Impact)

Refs

0.88

Citation Normalized Percentile

Is in top 1%

Is in top 10%

Customer Service Quality and Loyalty

Social Sciences → Business, Management and Accounting → Organizational Behavior and Human Resource Management

Urban and Freight Transport Logistics

Physical Sciences → Engineering → Building and Construction

Consumer Retail Behavior Studies

Social Sciences → Business, Management and Accounting → Marketing