Service Level Management in cloud computing

Abstract

The Service Level Management [SLM] is the process of managing the cloud resources and services. Also, it is the process of managing and deploying the recourses, providing the services based on demand, control the service, monitor the service and report the service. The Service Level Management defines the process of allocating the resources, managing the resources, SLA negation, controlling the service, reporting and monitoring the service levels with the predefined standard service parameters. In cloud computing, the effective cloud service is considered that providing the required adequate service as mentioned in the SLA, and quickly redress the issues for the satisfaction of the customers. The capacity of an entity is to provide and maintain the appropriate service level which heavily dependent on building the committed service and managing the service levels. Operationally, SLM can be a difficult process because the IT management service focus towards the technology centric measurements which is specific to respective domain. Commonly in cloud computing the customers do not hire the physical components, logical infrastructure or applications from the authorized one. At the same time, avoiding the capital expenditure by the leasing usage through the third party provider. The leasing usage can impact on costing techniques by block time, remote access or sharing the time. But the service consumption plans for payment are based on utilization of resources or the subscription rates mentioned in the provided business model. Hence, SLM is the process of controlling the service levels and negotiating the SLA. In services, the entities that highly depend on the IT service management system, process, procedure and task for ensuring that whether the defined Quality of service is provided or not, as well as the financial expectations are fulfilled for the selected configuration.