The Relationship Studies of Commercial Banks Customer Service Systems Customer Perceived Value, Customer Satisfaction and Customer Loyalty

Ting Lei; Cunlin Li

doi:10.1007/978-3-642-38427-1_114

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The Relationship Studies of Commercial Banks Customer Service Systems Customer Perceived Value, Customer Satisfaction and Customer Loyalty

Ting Lei Cunlin Li

Year: 2013 Pages: 1087-1094

DOI: 10.1007/978-3-642-38427-1_114

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Keywords:

Business Loyalty business model Customer satisfaction Customer delight Customer retention Customer advocacy Customer equity Marketing Service quality Customer to customer Customer value Service (business) Microeconomics Economics

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Cited By

2.18

FWCI (Field Weighted Citation Impact)

Refs

0.90

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Is in top 1%

Is in top 10%

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Topics

Customer Service Quality and Loyalty

Social Sciences → Business, Management and Accounting → Organizational Behavior and Human Resource Management

Technology Adoption and User Behaviour

Social Sciences → Decision Sciences → Information Systems and Management

Consumer Retail Behavior Studies

Social Sciences → Business, Management and Accounting → Marketing

The Relationship Studies of Commercial Banks Customer Service Systems Customer Perceived Value, Customer Satisfaction and Customer Loyalty

Metrics

Citation History

Topics

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