BOOK-CHAPTER
Customer Satisfaction with Commerzbank’s Retail Banking
Keywords:
Business Customer satisfaction Retail banking Marketing
Metrics
0
Cited By
0.00
FWCI (Field Weighted Citation Impact)
0
Refs
0.15
Citation Normalized Percentile
Is in top 1%
Is in top 10%
Topics
Customer Service Quality and Loyalty
Social Sciences → Business, Management and Accounting → Organizational Behavior and Human Resource Management
Related Documents
JOURNAL ARTICLE
Customer Satisfaction in Retail Banking
Journal: Service Industries Journal Year: 1991 Vol: 11 (1)Pages: 11-17
JOURNAL ARTICLE
Customer Satisfaction with Retail Banking Services in Ghana
Journal: Thunderbird International Business Review Year: 2014 Vol: 56 (4)Pages: 353-371
JOURNAL ARTICLE
Determinants of customer satisfaction in retail banking
Terrence J. LevesqueGordon H.G. McDougall
Journal: International Journal of Bank Marketing Year: 1996 Vol: 14 (7)Pages: 12-20
JOURNAL ARTICLE
Customer satisfaction and retail banking: an assessment of some of the key antecedents of customer satisfaction in retail banking
Journal: International Journal of Bank Marketing Year: 2002 Vol: 20 (4)Pages: 146-160
JOURNAL ARTICLE
Customer Satisfaction in Retail Banking Services in Nepal
Journal: PYC Nepal Journal of Management Year: 2019 Vol: 12 (1)Pages: 45-58