Assessing tourist behavioral intentions through perceived service quality and customer satisfaction

María Elisa Alén González; Lorenzo Rodríguez Comesaña; José António Fraiz Brea

doi:10.1016/j.jbusres.2006.10.014

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JOURNAL ARTICLE

Assessing tourist behavioral intentions through perceived service quality and customer satisfaction

María Elisa Alén González Lorenzo Rodríguez Comesaña José António Fraiz Brea

Year: 2006 Journal: Journal of Business Research Vol: 60 (2)Pages: 153-160 Publisher: Elsevier BV

DOI: 10.1016/j.jbusres.2006.10.014

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Keywords:

Service quality Customer satisfaction Tourism Marketing Business Perception Consumer satisfaction Quality (philosophy) Service (business) Psychology Consumer behaviour Advertising Geography

Metrics

387

Cited By

10.35

FWCI (Field Weighted Citation Impact)

Refs

0.98

Citation Normalized Percentile

Is in top 1%

Is in top 10%

Citation History

Topics

Customer Service Quality and Loyalty

Social Sciences → Business, Management and Accounting → Organizational Behavior and Human Resource Management

Digital Marketing and Social Media

Social Sciences → Social Sciences → Sociology and Political Science

Consumer Behavior in Brand Consumption and Identification

Social Sciences → Business, Management and Accounting → Marketing

Assessing tourist behavioral intentions through perceived service quality and customer satisfaction

Metrics

Citation History

Topics

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